Return & Refund Policy (MR24)

Return & Refund Policy

At MR24, we want you to feel confident when shopping with us. We offer a 30-day return period, but please read this policy carefully because a 30-day return does not mean that every return is free.

This policy applies to all MR24 products, including bedding, luggage, home goods, and other items available in our store.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered, provided the item meets the return requirements below.

Important: The 30-day return period does NOT mean that MR24 provides free return shipping for every return.

Free return shipping is provided only when the return is due to an MR24 error, such as receiving the wrong item, a defective item, or an item that arrived damaged.

For returns for other reasons, the customer is responsible for all return shipping costs.

Try It & Make Sure It’s Right for You

You may open and inspect your product to make sure it is right for you.

For products where use or washing is appropriate, such as bedding, you may use and wash the item and still request a return within 30 days, provided it is returned in reasonable condition.

For products such as luggage, bags, accessories, and other non-washable items, please return them in reasonable condition and without intentional damage or misuse.

Please Review the Product Carefully Before Ordering

Before placing your order, please carefully read the entire product description and review all available product information, including:

• Product size and dimensions

• Color and variation

• Materials and features

• Weight and package information

• Specifications

• Included parts and accessories

• Any product-specific return requirements

By placing an order, customers are responsible for selecting the correct size, color, model, and product variation.

If you are unsure about a product, its size, dimensions, color, or specifications, please contact us before placing your order. We are happy to help.

Large, Heavy, Oversized & Bulky Items

Please pay special attention to the product description before purchasing large or bulky items.

Large, oversized, heavy, or bulky products can have significantly higher return shipping costs because of their size and weight.

If you decide to return a large or bulky item for a reason that is not caused by an MR24 error, the customer is responsible for the return shipping cost, even if the return is requested within the 30-day return period.

This may include, but is not limited to:

• Large luggage

• Oversized home products

• Furniture-related products

• Large storage products

• Heavy or oversized items

• Other bulky products

Please make sure the product is the right size, dimensions, color, and style for your needs before ordering. We strongly recommend measuring your available space and carefully reviewing the product specifications before completing your purchase.

Return Eligibility

To be eligible for a return:

• The item must be returned in reasonable condition.

• There must be no intentional damage, misuse, or alterations.

• All included accessories, parts, and components should be returned with the item when applicable.

• Proof of purchase, such as your order number, is required.

• Product-specific return requirements must also be followed when applicable.

Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 15 days of delivery and provide:

• Your order number

• Clear photos of the product and packaging

• A description of the issue

If the issue is confirmed to be our fault, MR24 will provide a free replacement or full refund and cover the applicable return shipping cost.

Return Shipping Costs

When MR24 Pays for Return Shipping

MR24 covers the applicable return shipping cost when the return is caused by an MR24 error, including:

• You received the wrong product.

• The product is defective.

• The product arrived damaged.

• Another confirmed fulfillment error was made by MR24.

When the Customer Pays for Return Shipping

For returns due to reasons other than an MR24 error, the customer is responsible for the return shipping cost.

Examples may include:

• Changed your mind

• Ordered the wrong size

• Ordered the wrong color or variation
  

• You no longer need the item

• You simply do not like the product after receiving it

• or you want as gift{

  Gift Orders

  If you are purchasing an item as a gift, please let us know before we ship your order.

  If you do not tell us that the order is a gift, your package will be shipped as a regular order and will not include a gift note or special gift packaging.

  If you would like to send an item as a gift, please:

  • Add a gift note or message in the order message box, if available.
  • Or send us a message or email after placing your order and let us know it is a gift.
  • Please include the message you would like us to add to the package.

  We will be happy to include your gift message with the order.

  Important: If you purchase an item as a gift but do not notify us before shipping, the order will be treated as a regular order. If the item is later returned for a reason that is not caused by an MR24 error, the customer is responsible for the applicable return shipping costs, including any costs related to returning a gift.

For large, heavy, oversized, or bulky items, these return shipping costs can be substantial.

A return being within the 30-day return period does not make the return shipping free.

Return shipping costs are generally non-refundable unless the return is due to an error on our part.

Important Reminder Before You Order

Please read the product description carefully before purchasing.

Make sure you have reviewed the size, dimensions, color, specifications, materials, features, and all other product details, especially for large or bulky items.

If you have any questions about a product, please contact MR24 before placing your order. We are happy to help you make sure the product is suitable for your needs.

By placing an order, you acknowledge that you have had the opportunity to review the product information and understand that return shipping is not free for returns that are not caused by an MR24 error.

Return Shipping: summery

• If the issue is our fault → we cover return shipping
• For other returns → customer is responsible for return shipping

Refund Process:
Once we receive and inspect your return, we will notify you.
Approved refunds will be issued to your original payment method within 3–10 business days.

How to Start a Return:
Email us at mr24contact@gmail.com with your order number and reason for return.